Effective date: 14 September 2026
Last updated: 16 September 2026
Name shown on this website: Guild Wars® Reforged
Physical address: Princess of Wales Terrace, Parkview, Randburg, 2132, South Africa
Telephone: +27 11 483 2841
Email: [email protected]

1. Introduction and purpose of this notice

This Privacy Policy is the public privacy notice for this independent Guild Wars® Reforged fan website. The website publishes information about gameplay topics, campaigns, professions, character builds, PvE, PvP and a way to send feedback. This notice is written to match the website as it currently operates. It does not describe hidden processing, invented customer databases, payment checkouts, or advertising pixels that are not installed on the pages. This website is not affiliated with or endorsed by ArenaNet.

This page has three jobs. First, it tells a visitor what happens to a name, email address, or message sent through a published form. Second, it tells a visitor how ordinary technical information may be processed when a page is opened. Third, it gives advertising platforms, including Google Ads, a destination policy they can review: who we are, what we collect, why we collect it, that a form is a request and not a paid checkout, and how to contact us.

Nothing in this Privacy Policy converts a contact message into a official support ticket, a paid membership, a deposit, or a contract. A form submission is a request only. Follow-up, if it happens, is a separate step after a person reviews the message. This notice should be read together with the Cookie Policy and the Terms of Use.

2. Who we are and how to contact us

The name shown on this website is Guild Wars® Reforged. This is an independent fan website. It is not a shop, not an official ArenaNet resource, and not a payment portal. The public contact details that belong with this notice are:

• Name shown on the site: Guild Wars® Reforged
• Street address: Princess of Wales Terrace
• Suburb and city: Parkview, Randburg
• Postal code: 2132
• Country: South Africa
• Telephone: +27 11 483 2841
• Email: [email protected]
• Website form: Contact / Send Feedback

Privacy questions, access requests, correction requests, deletion requests, and questions about optional email updates can be sent through that form, by telephone, or by email. Using these details does not create an official support ticket. This notice does not invent a company registration number, CIPC number, director list, or a named information-officer title that is not published elsewhere on the site. If those legal identifiers are needed later, they would be confirmed in a separate communication. Privacy requests may be sent to [email protected].

This policy covers visitors who browse the public pages and people who send information through the website forms. It does not cover processing by unrelated websites that may be reached through public social network homepages linked from the site. Those networks operate their own services and their own privacy information.

3. Scope, South African law and related pages

This independent fan website is published from South Africa and uses South African contact details. Personal information submitted through the forms is treated as information that may be processed in South Africa. The Protection of Personal Information Act 4 of 2013 (POPIA) is the main South African law that sets conditions for handling personal information. This page is written in plain language so a visitor can understand the site. It is not legal advice and it is not a substitute for reading POPIA or obtaining independent advice.

Where POPIA applies, personal information should be processed for a defined purpose, in a way that is adequate and not excessive, and with reasonable security measures. You may have rights to access personal information held about you, to request correction of inaccurate information, to object to certain processing where the law allows, and to make a complaint. Those rights are not unlimited. For example, a record of a message may need to be kept for a period if it is still needed to handle a request or to meet a legal obligation.

The website does not provide a customer login area, a stored membership account, a payment checkout, a live chat profile, or a subscriber portal. Because those features are not part of the current site, this policy does not describe account passwords, saved payment cards, or logged-in user dashboards. Refund, shipping and e-commerce billing notices that apply to online shops do not apply to this website, because this website does not take payment online. That limit is also stated in the Terms of Use.

4. Personal information we collect

Personal information on this website means information that identifies you or that can reasonably be linked to you, such as a name or an email address. The table below describes the categories that the current site can receive. If a field is not on a form, this notice does not pretend that the field is collected as a required item.

Please do not include government identification numbers, payment card details, bank account numbers, passwords, access codes, copies of keys, or copies of identity documents in a website form. The current forms are not designed to collect those items. If you send them anyway, they may still be visible to whoever reviews the message, which is why you should not include them.

5. Contact forms and optional email updates

By submitting a contact form you ask this independent fan website to review a guide question or a feedback message. The fan website may use the name and email address to reply. If you typed a telephone number in the message, that number may be used for the same request. The on-page confirmation means the request was submitted through the website process. It does not mean official game support has been opened, a date has been held, or a contract has been formed.

The optional updates form is separate. It collects only an email address. It is not a paid subscription and it does not create a membership fee. You may ask to stop those updates at any time using the contact details in this notice. Optional updates are not sent unless you submitted that form.

Required fields exist so a message can be reviewed. They are not used to force extra commercial profiling, to create a public testimonial in your name, or to run an automated quote. You may browse every public page without sending a form.

6. Browsing data, hosting logs and advertising visits

When you visit the site, the hosting environment may process ordinary technical data needed to deliver the pages. This can include browser type, device type, pages requested, date and time of the request, referring URL, and similar server-log information. The site may also use cookies or similar technical storage if they are needed for basic page functions. Full cookie detail is on the Cookie Policy page, which should be read as part of this notice.

Technical information is used to deliver pages, maintain ordinary hosting operations, and support the visible form process. It is not used by this website to create a public profile of a visitor, to display a personalised offer, or to confirm official game support. This policy does not invent a specific log retention number that has not been separately established.

The website loads fonts from Google Fonts when a page is opened. That request is made by the browser to display the page layout. Google may process technical information associated with that request according to Google’s own policies. If you block third-party requests, the page may still be readable, but the intended fonts may not load. Vendor libraries used to display the layout, such as Bootstrap files hosted with the site, are used for page presentation. They are not a separate customer database.

7. How we use personal information

Information submitted through a contact form is used to review the message and, where appropriate, follow up. Follow-up may happen using the email address you provide, and using a telephone number if you included one in the message. Optional email updates are used only to send fan-site guide notes if you submitted the updates form.

The purposes connected with the current website are limited and practical:

• to understand the gameplay topic being asked about, including campaigns, professions, character builds, PvE, or PvP;
• to reply to questions about guides, gameplay topics, or the website;
• to handle privacy questions about information you sent;
• to keep ordinary records of a request while it is being reviewed;
• to operate and secure the website, including ordinary hosting logs;
• to send optional fan-site guide notes only if you asked for them.

Where a legal basis needs to be described in plain language, Guild Wars® Reforged uses information from the forms because you chose to send a request and because a reply cannot be sent without the contact details you provided. Optional updates are sent only if you submitted the updates form. Hosting logs are processed because they are needed to deliver and secure the pages. This website does not use submitted information to run an automated score, an instant quote engine, a credit check, or a public testimonial attributed to the sender.

8. Google Ads, landing pages and lead requests

This website may be used as a destination for search advertising, including Google Ads. An advertisement may describe themed gameplay topics in general terms. The landing page must match that topic: this site is about game information and feedback messages. It is not a shop, a jobs board, a financial-services site, or a medical-services site.

If you click an advertisement and land on a Guild Wars® Reforged page, this Privacy Policy still applies. A click is not a official support ticket. Campaign parameters in a URL, such as a click identifier or campaign name, may be processed by the browser, the host, or the advertising platform according to that platform’s own terms. This policy does not claim that a Google Ads conversion tag, remarketing tag, analytics property, or advertising pixel is installed on these pages unless such a tool is actually present. If such tools are added later, this page and the Cookie Policy will be updated before those tools are treated as current.

When a visitor who arrived from advertising submits a form, the personal information in that form is used for the same purposes as any other request: to review the message and, where appropriate, to follow up. It is not used to display a personalised offer, to take a deposit, or to enrol the visitor in a paid membership. Guild Wars® Reforged does not use this website to claim licensed franchise, award-winning, or official entertainment-partner status. Ads and landing pages should be read with those limits in mind.

Google, as an advertising platform, may process information on Google’s own properties according to Google’s policies. This notice describes Guild Wars® Reforged' website. It does not rewrite Google’s policies.

9. Sharing, operators and third parties

Request information may be handled by people who review website messages for Guild Wars® Reforged. Technical service providers that host the website, transmit email, or provide fonts and page libraries may process information as needed to operate those systems. This can include a hosting company, an email transmission path, and Google Fonts as described above.

Social icons on the site link to the public homepages of those networks. Clicking those links may allow the relevant network to process information according to its own terms. Guild Wars® Reforged does not present those links as a statement that personal request details are shared with those networks as a commercial partner, franchise partner, or product partner.

Information may be disclosed if a law requires it, or if disclosure is reasonably necessary to protect the website, a person, or a property in connection with a request. This page does not invent a list of government agencies that receive routine copies of contact forms, because that is not how the current website works.

10. We do not sell personal information

Guild Wars® Reforged does not sell personal information. Personal information from a feedback message is not treated as a product to be listed, auctioned, rented, or transferred as a marketing list. Guild Wars® Reforged does not operate a data-broker service. Optional email updates are not sold as a subscriber file.

To avoid confusion with online shops, this notice repeats that the website does not collect payment card details through a checkout, does not display prices, and does not run a live shop. Refund, shipping, and subscription billing policies that apply to e-commerce stores do not apply here. If a later discussion happens after a form is reviewed, that discussion is outside this Privacy Policy except for any personal information that was first collected through the website forms.

11. Retention

Information is kept only for as long as it is needed to review a request, respond to a question, maintain ordinary records related to a request, or meet a legal obligation that applies to the communication. A message that is still being handled is kept while that handling continues. A message that is no longer needed for those purposes should not be kept longer than ordinary record-keeping requires.

This page does not invent a specific number of days that has not been separately established as a formal retention schedule. If you ask for deletion, Guild Wars® Reforged will consider the request in light of whether the information is still needed for the original purpose or for a legal obligation. Optional update emails are kept while those updates remain requested, and are not used after you ask to stop them except as needed to record that the request was handled.

12. Security and accuracy

Guild Wars® Reforged takes ordinary care when handling request information received through the website. No website transmission method is completely free of risk. You should avoid sending information in a form message that you do not want stored or reviewed.

Please keep the details in your message accurate enough for the request to be understood. If your email address is typed incorrectly, a reply may not reach you. Guild Wars® Reforged does not use the website to collect government identification numbers, payment card details, or account passwords, and you should not include those items in a form.

13. Your choices and privacy rights

You can choose not to submit a form. If you do submit a form, you can include only the details you want to share. You may ask about access, correction, or deletion of information you sent through the website by using the contact form, by calling +27 11 483 2841, or by emailing [email protected].

Where POPIA applies, you may also have the right to request that inaccurate personal information be corrected, to request that personal information be deleted where the law allows, and to object to certain processing. Those rights are not unlimited. This fan website may need to keep a record if it is still required for the original request or for a legal obligation. There is no automated decision-making on this website that produces a legal effect about you, such as an instant refusal engine or a credit score.

If you requested optional email updates, you may ask to stop those updates through the same channels. You can also browse the public pages without sending a form. When you contact Guild Wars® Reforged about privacy, it helps to say that the request is about website information, the approximate date of an inquiry if one was sent, and the email address used in the form. This helps the relevant message be found. It does not create extra data categories beyond those already described.

14. Children

The website is intended for people who are reading about gameplay topics and sending feedback about this fan website. It is not directed at children. This fan website does not knowingly use the inquiry forms to collect information from children for a separate child-specific service. A parent or guardian who believes a child submitted a form can contact this fan website using the details in this notice so the message can be reviewed.

15. International transfers

The public contact address is in Parkview, Randburg, South Africa. Hosting, fonts, and email transmission may involve servers or service providers outside South Africa, because that is how many websites are delivered. This policy does not invent a list of countries. If a transfer happens as part of ordinary hosting or email, it is for the same purposes described in this page: delivering the site and handling a request.

16. Photographs and gameplay categories on the site

The public pages of this fan website show photographs of landscapes and historic places, including castles, forests, mountains, ruins and desert settings. Those images support text about game topics such as campaigns, professions and exploration. They are not staff portraits. They are not official Guild Wars® screenshots. They are not used to collect personal data about visitors. Cookies and form submissions are not used to match a visitor to a photograph.

A typical message may mention a campaign, profession, build, PvE or PvP topic. Those details are treated as part of the message you chose to send. They help a person reviewing the message understand the topic. They are not used to create a public profile of the sender and they are not treated as proof of official game support.

The current website does not collect account passwords, saved payment cards, precise device location as a product feature, or a public review attributed to the sender. It does not run a customer login. It does not create a membership profile. It does not display a personalised price. Because those features are not present, this policy does not describe them as active processing.

17. Changes to this Privacy Policy

This Privacy Policy may be updated if the website forms, contact details, hosting, cookies, advertising tags, or visible processing change. The current version is the text published on this page. The effective date and last-updated date appear at the top of this notice. Continued use of the website after an update means the published version applies to later visits and later form submissions.

18. Questions and complaints

For questions about this privacy information, use the contact page, call +27 11 483 2841, or email [email protected]. Postal questions may be sent to Princess of Wales Terrace, Parkview, Randburg, 2132, South Africa.

Please treat a privacy question as a request for information about website processing, not as official game support. If you also want a guide topic discussed, say so clearly in the same message so the two topics are not mixed up.

If you are not satisfied with how a privacy question is handled, you may also have the right to complain to the Information Regulator (South Africa), which is a public body. This fan website does not control that office. Public information about the Information Regulator, including how to lodge a complaint, is published by that body at inforegulator.org.za. This website does not invent a complaint form on behalf of the Information Regulator. This page does not replace legal advice.